Orchid Press/Orchid Books Online Sales Policies
Orchid Press/Orchid Books strives for and guarantees 100% customer satisfaction. We take great care to describe accurately the bibliographic details, condition and authenticity of what we sell. In the unlikely event that there has been an error in any of these areas, we will be happy to provide a full refund of the cost of purchase on return of the item. Please see below for further details of sales policies, including our return policy.
PRICES AND PAYMENT:
All prices are net, FOB Bangkok, Thailand or Hong Kong.
Prepayment is required except for bona fide institutional buyers.
PayPal remittance (or credit card payment via PayPal) is the preferred payment method. However, for larger purchases, we reserve the right to request payment only by bank transfer for first purchase by new customers.
We do accept personal cheques and drafts, providing the purchase is above $200, but books will only ship following cheque/draft clearance. (We will accept cheques and drafts for smaller purchases only if drawn on a Hong Kong bank.) If payment method selected is either bank/wire transfer or cheque, bank charges at both ends of the transaction are to the account of the buyer.
Orders usually ship within 2 business days (PLEASE READ FURTHER BELOW ON DELIVERY TIMES). Overseas postage options include Surface or SAL (for books less than $200), Air, Speedpost or commercial courier service. We regret that we are not able to ship books or multiple-book orders valued at $200 or more by surface post.
Please note that Thai Post does not offer surface mail service to some Asian and Middle Eastern destinations, such as (but not limited to) China (PRC), Indonesia, Japan, Korea (ROK), Philippines, Singapore, Taiwan (ROC), UAE. On receipt of orders to ship to these countries we will send by next least expensive method (usually SAL) and may have to contact you for additional shipping costs if required.
Orchid Press/Orchid Books GUARANTEES prompt packing and shipment of your order following order processing. Most orders are dispatched by latest the day following your order acceptance and many will depart the very same day. However we CANNOT GUARANTEE the time it will take the postal system to transport your order to your destination address. Increasingly frequently, due to political and other global conditions, delivery times are stretching beyond the 25-45 working day (surface) or 8-14 working day (airmail) estimates that postal authorities typically quote. Our delivery completion record is near 100%—that is, we virtually NEVER lose a parcel that we have dispatched. We ask you to please be patient with the current postal situation which is beyond the influence or control of all of us.
Orchid Press/Orchid Books accepts returns of any purchase for full refund of the purchase price. Books must be returned within 14 days of customer’s receipt and must be in the same condition as when shipped by Orchid Books. If the item is not as described in our Website description or any pre-purchase correspondence, Orchid Books will also provide a full refund of the customer’s cost of return postage.Prior to returning any purchase, please advise us by Email of your wish to return the item and the reason for the return. Please do not return any item untll such returns are approved by us. We will not accept returned items without our prior knowledge and written approval. Please ensure that the return parcel is registered, and, if an expensive item, preferably fully insured. Orchid Books cannot refund any returns that are lost in the post and thus not received back by us, or that are received in damaged condition.
Editorial office: PO Box 13447, General PO, Central, Hong Kong
Operations: PO Box 19, Yuttitham Post Office, Bangkok 10907, Thailand
Telephone: +66 (0) 2931-7779 Fax: +66 (0) 2931-7298
[Download a map to our Bangkok office location]